Refund & Cancellation Policy

Paid features (such as featured placement) are one-time, per-product purchases, not subscriptions. Nothing renews automatically and there is nothing to cancel later.

• Before the launch week starts: full refund on request, no questions asked.
• Once the product is live: the placement is delivered, so it is not refundable for the rest of that week.
• If we reject the product in review: the purchase is refunded automatically in full.

When sponsor slots open, a booking can be moved to another week once for free. Cancelling a booking is a full refund up to 7 days before the slot starts, and non-refundable after that.

If a listing is removed for breaking the fair-play rules (bought votes, fake accounts, misleading content), any paid feature attached to it is forfeited and not refunded.

If an outage or a bug stopped a paid feature from showing for a meaningful part of its week, we move it to the next week for free or refund it, your choice. Tell us within 14 days of the week ending.

Please contact us before opening a dispute with your bank; we resolve almost everything within two business days. Accounts with unresolved chargebacks may be suspended until the matter is settled.

Reply to your receipt email with the product name and what went wrong. Approved refunds go back to the original payment method within 5–10 business days, including any tax collected.

Nothing here limits rights you have under consumer law in your country.

Changes apply to purchases made after the “last updated” date above.